RETURNS + REPAIRS.

RETURN POLICY

We want you to be completely happy with your purchase. Exchanges, credits and refunds are accepted up to 10 business days from receipt of your piece. Items MUST be returned in original condition and in original packaging. No worn or damaged items will be accepted.

Please reach out for a Return Authorization (RA#) at info@emmelinenyc.com and note:

• Customers are responsible for all shipping charges.

• Please ship with signature required, insurance & reach out to use with tracking information to ensure your shipment arrives safely.

• We cannot refund items that have been lost or damaged in transit.

REPAIRS

Pieces can be repaired or refinished as needed subject to a fee for any necessary work. Please reach out for a Repair Authorization (RA#) at info@emmelinenyc.com and note:

• Allow for an 6-8 week turn-around for work to be done, though we will make every effort to return repairs as soon as possible.

• Each request needs to be assessed on a case-by-case basis for complexity and is subject to a repair fee. No work will be done until any necessary fees are reviewed with and approved by the customer.

• Customers are responsible for all shipping charges.

• Please ship with signature required, insurance & reach out to use with tracking information to ensure your shipment arrives safely.

• We are not responsible for pieces lost or damaged in transit or pieces shipped without prior notification.